Refund policy

Refund and Guarantee Policy
We stand behind every order we send.

Our Guarantee
If your order arrives damaged or not fully cold, please contact us at info@vanderosefarms.com within 24 hours of delivery. Include your order number, a photo of the product and a photo of the shipping label. We will send a replacement or issue a full refund.

All Sales Final
Because our products are perishable, we cannot accept returns. All sales are final, except as covered by our guarantee above.

Changes and Cancellations
To change an order, please contact us at info@vanderosefarms.com before it ships. We will cancel the order for a full refund, and you can place a new order with the changes you need. Orders cannot be canceled once they have shipped.

Delivery Issues
We cannot offer a refund or replacement for orders delayed or spoiled because of an incorrect or incomplete address provided at checkout, or a package left unclaimed after it was delivered.

How Refunds Are Issued
Approved refunds are issued to your original form of payment. Please allow 5 to 10 business days for the refund to appear on your statement.

Promotional Codes
One promotional code may be applied per order. Promotional codes have no cash value and cannot be applied to past orders.